Support

Got a question? Write to us and we'll get back to you.

Frequently asked questions

Where do my recordings go?

Nowhere. A recording stays on your phone and is never sent to a server. See the Privacy Policy for details.

I changed phones and my recordings are gone

Unfortunately they can't be brought back. Recordings are kept only on the device, so there is no copy in the cloud. That is the price of privacy. You'll need to record them again on the new phone.

How much is Premium?

In Türkiye it is 49.99 ₺ a month or 399.99 ₺ a year. In other countries the store sets the local price; you always see the current price on the purchase screen in the app.

How do I cancel my subscription?

From your store account, not from the app:

• iPhone: Settings → your name → Subscriptions → Sesimden
• Android: Play Store → profile → Payments and subscriptions → Subscriptions → Sesimden

After you cancel, you keep using Premium until the end of the period you paid for.

I subscribed but I still see ads

Tap “Restore purchases” on the purchase screen. The app asks the store again. If that doesn't help, make sure you are signed in with the same store account you bought the subscription with.

I watched an ad but nothing unlocked

The item only unlocks if the video is watched to the end. If you closed it halfway, try again. If it says the ad is loading, wait a few seconds; the button becomes active once the video is ready.

The bedtime reminder didn't go off

Check these in order:

• Notifications are allowed for the app (in your phone's settings)
• Your phone isn't on silent. On iOS a silenced phone doesn't play notification sounds; that is how the device works
• Battery saver or Do Not Disturb isn't on
• The reminder is turned on for that day

Mimo doesn't hear me or repeats its own voice

Microphone access needs to be allowed. Mimo only starts listening once it has finished talking and the room is quiet; with the TV or music on it is harder for it to pick out your voice. Try in a quiet room.

Page turns weren't saved while I was reading

Turn the pages inside the app while recording; the page marks come from those taps.

Which devices does the app work on?

iPhone with iOS 15 or later, Android 7 or later. Apart from video stories it works without the internet: the stories, sounds and your recordings are on the phone.

Is the app in English?

Yes. It opens in your phone's language, and you can switch between English and Turkish in Settings. Story texts and video subtitles are in both languages; the built-in narrations are in Turkish.

Can my child buy something by accident?

No. The purchase and ad screens are behind a grown-ups-only check: a multiplication question a child who can't read yet won't get past.

Found a bug?

Tell us and we'll fix it. A short note on what you did and what you expected is enough. A screenshot helps a lot.

destek@sesimden.com